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Open Your Account Under Clear Legal Terms

Legal clarity comes first: before you open your account, we show the terms that govern wallet checks, DANA, OVO, GoPay and QRIS records, and access where local law…

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CONTACT PATHS

Check Legal Help Through Support

Legal questions need a clear route, not a vague inbox. We separate account help from legal requests so your message reaches the right team with the right record attached. Use live chat for urgent account access checks, email for formal legal requests, and the account ticket path when you need us to connect your question with a wallet or login record.

Team online

Live chat

Use live chat from 10:00 to 02:00 WIB when a legal question affects account access. We may ask for your registered phone number and the last wallet rail used, such as DANA or QRIS.

Email request

Send formal legal questions to [email protected] with your account email, registered phone number, and a short reason. Do not send card photos unless our team asks through the same email thread.

Account ticket

Open Profile > Help > Legal request when you are logged in. This path attaches your account ID, device type, and recent login time so we can check records without extra back-and-forth.

DATA HANDLING

Browse How We Handle Legal Data

Legal handling is part of your account flow, not a hidden back-room process. We collect only the records needed to run account checks, verify wallet actions, answer disputes, and protect access.

Account data

We use your phone number, email, login records, and account ID to confirm who is asking. When you request a legal change, we compare those records before discussing wallet or access details.

Payment records

DANA, OVO, GoPay and QRIS entries are stored as transaction references, time stamps, and status records. We use them to answer wallet disputes and to match deposits or withdrawals with your account.

Cookie use

Cookies help keep your session signed in, remember language choices, and detect repeated failed logins. You can clear browser cookies, but we may ask you to log in again after that action.

Security checks

Open Profile > Security > Active sessions to see device access. If you do not recognise a session, change your password first, then contact support so we can check related legal records.

Record retention

We keep account, wallet, and support records for the time needed to answer disputes, meet legal duties, and protect account access. When retention is no longer needed, records are removed or reduced.

Change requests

Ask for data correction through Profile > Help > Legal request or [email protected]. We may request proof of account control before changing personal details, wallet labels, or contact records.

Discover Legal Answers Before You Join

Use these answers before you open an account or send a legal request. We focus on the records you can check: account details, wallet references, cookies, security screens, and support routes. If your question involves eligibility or access, the answer depends on local law and the details shown during your account flow.

The account terms shown during registration apply to your login, wallet use, support contact, and record checks. If you do not accept those terms, do not continue the account step.

Access depends on local law. We may restrict or pause account functions if the legal position for your location, payment route, or account record requires extra checking.

Yes. Use Profile > Help > Legal request or email [email protected] with your registered phone number and the field you want corrected. We check account control before making changes.

We keep transaction references, status records, and time stamps for DANA, OVO, GoPay, QRIS, and bank transfer actions. These records help us answer wallet disputes tied to your account.

Cookies support session control, login safety, and language settings. Clearing cookies may sign you out, but it does not erase wallet records, support tickets, or legal requests already linked to your account.

Email [email protected] for formal requests, or use the account ticket path after login. Include your account email, registered phone number, and the specific record you want us to check.

You can ask support to close account access through Profile > Help or [email protected]. We may retain wallet and support records for required checks before reducing stored account details.

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